Tuesday, February 5, 2008

Laptop motherboard replaced.. thanks HP

HP website's support ticket management can be improved.

After I made the ticket for reporting the problem, 3 days later I received a packet with a CPU fan in there. Looks like somebody at HP thought that I could open my notebook and replace the fan myself... :)

However, it took few more days for them to acknowledge the real problem. Then they picked up the laptop and returned it after 9 days with a replaced motherboard.

I am happy to say that the exhaust fan now works without the special sound it was creating earlier.

I feel happy that I purchased the HP Care pack.. :)

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